Jaagruk Bharat
Fitlife Natural Private Limited (d/b/a Jaagruk Bharat)
www.jaagrukbharat.com | contact@jaagrukbharat.com
Effective Date: 1st January 2025 | Last Updated: March 2026

CANCELLATION & REFUND POLICY

INTRODUCTION
Jaagruk Bharat is a private digital facilitation platform that assists citizens in accessing government schemes, policies, and documentation services. This Cancellation & Refund Policy outlines the terms applicable to our facilitation fees charged for assisted government services.
Please read this policy carefully before availing any of our paid services. By making a payment on our platform, you agree to the terms set forth below
1. Scope of This Policy
This policy applies to all paid services offered by Jaagruk Bharat, including but not limited to:
  • HSRP (High Security Registration Plate) registration assistance
  • Ayushman Vay Vandana Card application assistanc
  • PAN Card application, correction or update services
  • Duplicate RC (Registration Certificate) plastic card assistance
  • Any other government scheme or documentation facilitation service listed on our platform

Important Note:

Jaagruk Bharat charges a facilitation fee for its assistance services. This is separate from any government fee or statutory charge. Government fees are non-refundable by Jaagruk Bharat as they are paid directly to government portals/bodies

2. Cancellation Policy

2.1 Cancellation Before Submission

You may cancel your service request and receive a full refund of the facilitation fee if:

  • Your application has NOT yet been submitted to the relevant government portal by our team.

2.2 Cancellation After Submission

Once your application has been submitted to the government portal on your behalf, cancellation of the facilitation service is not possible. However, you may still be eligible for a partial or full refund under Section 3 below

2.3 How to Request Cancellation

To cancel your order, please contact us via:

  • WhatsApp: +91 7678392103
  • Email: contact@jaagrukbharat.com
  • Website: www.jaagrukbharat.com
Please provide your order ID and registered mobile number when raising a cancellation request.
3. Refund Policy

3.1 Full Refund Scenarios

You are entitled to a full refund of the facilitation fee in the following cases

  • Jaagruk Bharat is unable to submit your application due to a technical error or internal failure on our par
  • Duplicate payment made by the user due to a technical glitch on our platform
  • The service requested is not available or discontinued by Jaagruk Bharat

3.2 Partial Refund Scenarios

A partial refund (of the facilitation fee only, not govt. fees) may be considered if:

  • The government application was submitted but rejected due to approval issues by the government authorities
  • The service was partially delivered and the user requests a refund for the incomplete portion

3.3 No Refund Scenario

No refund will be provided in the following cases:

  • The government application was rejected due to incorrect or incomplete information provided by the user
  • The user provided incorrect credentials or documents leading to application failure
  • Government fees already paid to the respective government body — these are non-refundable by Jaagruk Bharat
  • The user changed their mind after a successful application submission
4. Refund Process & Timeline
Approved refunds will be processed as follows
  • Refund requests will be reviewed within 2 business days of submission
  • Approved refunds will be credited to the original payment method within 7–10 business days
  • UPI/wallet refunds: 5–7 business days
  • Credit/Debit card refunds: 7–10 business days
  • You will receive a confirmation via WhatsApp/email/Call once the refund is processed
5. Fee Transparency
Jaagruk Bharat is committed to complete fee transparency:
  • All charges displayed on our platform clearly distinguish between the government fee and our facilitation fee
  • GST, if applicable, will be shown separately
  • An invoice/receipt will be issued for every successful payment
  • We will never charge hidden fees beyond what is displayed at checkou
6. Dispute Resolution
If you are dissatisfied with the resolution of your refund request, you may escalate the matter by writing to our Grievance Officer:
  • Name: Gaurav
  • WhatsApp: +91 7678392103
  • Email: contact@jaagrukbharat.com
All disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi, India, and governed by the laws of the Republic of India.
7. Amendments
Jaagruk Bharat reserves the right to amend this policy at any time. Changes will be notified to registered users via WhatsApp/email and updated on our website. Continued use of our services after such notification constitutes acceptance of the revised policy.

Jaagruk Bharat — Empowering Every Citizen |

www.jaagrukbharat.com