Air travel in India has seen exponential growth over the past few years, but with this surge comes the inevitable challenge of maintaining high standards of service.

The AirSewa application is an initiative taken by the Government of India and the Ministry of Civil Aviation (MoCA) to help smooth air travel experiences for their passengers. Launched under the Ministry of Aviation, the AirSewa app provides a platform to address the queries and grievances of passengers to help ensure a seamless and efficient travel experience.

Need For The AirSewa App

When travelling by air, most of us have had unpleasant experiences at the airport, maybe with luggage, rude airport staff, or more. In these cases, people don’t know who to approach to report such grievances. That is where the AirSewa application steps in to help out the passengers.

• The primary aim of the AirSewa application is to streamline communication between passengers, airlines, airports, and regulatory authorities.

• A high level of quality can be maintained between all airports in India.

• AirSewa was developed by MoCA to improve air travel services and enhance passenger satisfaction.

“All the airlines and all the airports in India are on the AirSewa app. If there is something that you want, if you have a grievance, you can type out your grievance on that app, and it will be addressed. You put your query on the app, and there will be a response to you. It goes to the concerned stakeholder, whether it is an airline or the airport operator. It goes there; they will have to find out, and the ministry monitors it,” says Union Civil Aviation Minister Ashok Gajapathi Raju.

Read more: Flight Rules One Must Know: Understanding Passenger Rights Amidst Cancellations

Objectives Of The AirSewa App

The key objectives of the AirSewa App are:

• Unified Platform: AirSewa offers a convenient channel for passengers to lodge complaints, grievances, or feedback about their air travel experiences such as baggage mishandling, ticketing issues, or in-flight services, etc.

• Enables Communication: The application also provides a public platform for people who want to have discussions about the Government of India’s aviation policies, experiences, feedback, etc. It helps create a community of travellers to provide insight into each other’s experiences.

• Improvement: The authorities check the feedback, suggestions, and complaints lodged by the travellers and then use this feedback to test the performance of airlines and airports.

• Compatibility with other platforms: Additionally, the passenger can decide whether to complain about the application or social media. A passenger can also submit their grievances on Twitter or Facebook with the hashtag #AirSewa. It will be tracked, acknowledged, and addressed by AirSewa. It serves as a channel for passengers to communicate their grievances to the authorities and seek help.

• Services covered: It covers every service that the passengers use while travelling such as:

• Booking procedure

• Baggage allowances

• Passenger safety, etc.

The purpose of a passenger charter is to ensure clarity and transparency between the airlines and the passengers to enhance the travelling experience for the passengers as well as the airlines.

Also read: Blade Found In Air India Food: FSSAI Directs Installation Of X-Ray Machine

What Are The Benefits Of The AirSewa App?

Numerous benefits come along with using the Airsewa portal:

• In the app, you can get real-time information and updates about flight schedules, delays, and cancellations.

• Helps passengers stay up-to-date on valuable information related to their travel.

• Helps them plan their journey better and avoid any inconvenience per se.

• There is an interactive chatbot to seek quick help or support, and there is also an FAQ section for the most common queries.

• Another very helpful feature provided in the application is the special help service. All you have to do is click on airport information and select Special Assistance Services.

• The application provides information on each airline and whether they provide special help services or not.

• They also give precise information on where these services will be available to passengers in the airport and whom to approach about the same.

• The complaint can also be lodged through a voice message for more inclusivity and accessibility in case a passenger isn’t comfortable typing it out and lodging one as well.

• A passenger charter is also made available which is a document that clarifies the rights and responsibilities of passengers.

How To Signup In The AirSewa Portal?

To log into the AirSewa portal:

• Please visit the official website or the application of AirSewa available for both, android and iOS users.

• Create an account by filling in your details such as email address and phone number for registration.

• After successful registration, you can access the services provided by the AirSewa such as lodging complaints, checking flight status, etc.

How To Lodge A Complaint Using The AirSewa Portal?

After creating an account through AirSewa’s web portal or application, one can easily file a complaint by clicking on the relevant option. One needs to provide information about the disruption experienced and then submit it for further review.

Conclusion

Whether it's ensuring timely information, facilitating complaint resolution, or promoting accountability, AirSewa stands as a testament to the government's commitment to enhancing the aviation ecosystem for the benefit of travellers nationwide.

If you’ve any queries, you contact AirSewa through their official mail.

You can also reach out to Jaagruk Bharat through their community page with any questions that you might come across.