Download Meri Sadak App & Register Online Complaint
Updated: 24-04-2025 at 8:30 AM
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Potholes are a frequent issue that can make driving hazardous and challenging. They develop when weather-related, traffic-related, or poorly constructed roads sustain damage that leaves holes in the pavement, no matter how big or small. These potholes can damage cars, inflict discomfort on drivers and passengers, and occasionally even result in collisions.
The government has released the Meri Sadak app in an effort to address this problem. With the help of this app, people can notify the authorities directly about potholes and other road issues. Anyone can quickly locate a pothole, upload a photo, and file a complaint by using the app. This facilitates the government's quicker identification and resolution of traffic problems, guaranteeing everyone travels more smoothly and safely.
What Is Meri Sadak App?
The Meri Sadak app evolved from the Ministry’s Road Accident Database Management System and has been made available for the public to download free of charge on Android mobile platforms.
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It allows users to highlight geotagged issues across parameters like poor surface, inadequate width, encroachments, faulty geometry, lack of streetlights, missing signboards, etc. through images and descriptions.
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The app automatically routes complaints to oversight agencies like the National Highway Authority of India (NHAI), Public Works Department (PWD), etc. based on the road category, be it state highway, rural road, municipal street, etc.
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After processing, the agency provides feedback on the action taken, which the complainant can track through the app, along with estimated resolution timelines.
How To Use The Meri-Sadak App?
The Meri Sadak app features a user-friendly interface for seamless navigation. Citizens can follow these steps to lodge road-related complaints:
Step 1: Download and install the Meri Sadak app from the Play Store.
Step 2: Sign up through your mobile number or email.
Step 3: Enable location access when prompted so the app can capture coordinates.
Step 4: Tap ‘Add Issues’ on the home screen to start making a complaint.
Step 5: Select the type of road where the issue is being faced from options like NH, SH, Major District Road, etc.
Step 6: Explain the problem through text or images and tap ‘Submit’
Step 7: A new complaint is now saved in the ‘My Complaints’ section to track the status.
On successful submission, citizens get an SMS acknowledging their complaint along with a unique token number to follow up. The app shows estimated resolution timelines once the agency starts investigating.
Users can also view or comment on problems highlighted by others in their vicinity and share feedback after approved fixes.
Key Features And Benefits Of Meri Sadak App
The Meri Sadak app comes packed with the following features:
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An interactive map to easily navigate and highlight multiple complaint locations.
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Image upload and geotagging for clear issue demonstration.
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Auto-routing of grievances based on road type.
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Status tracking with timelines for better monitoring.
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User feedback option on resolved complaints.
Conclusion
The app makes it convenient for citizens across India to directly participate in the road infrastructure governance process.
Proactive issue redressal through public inputs also incentivises agencies like NHAI, state PWDs, etc. to improve road usability, safety, and longevity, catalysing responsible infrastructure asset management.
In summary, the ‘Meri Sadak’ app serves as an essential e-governance tool for citizens to lead the movement towards better quality road infrastructure. Getting people’s participation in road issue redressal embodies the spirit of popular democracy. If widely adopted, the app can significantly strengthen accountability in public works, besides enhancing the responsiveness of city administrations.
The Meri Sadak app is available on Android. Download it now.
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