If you are stuck with the problem of a disabled UAN account and are unable to withdraw your provident fund (PF) amount then you are in the same boat with many others. This is a common problem among the employees. This article will look into the factors that lead to the deactivation of UAN and the steps to follow to have the account reactivated to allow you access to your PF money.

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What Is An UAN Account?

The Universal Account Number or UAN is a unique 12-digit number served by the Employees’ Provident Fund Organisation or EPFO to each employee in India who pays the PF. It is unique to an employee and does not change even when the employee switches companies. The UAN connects all the PF accounts that an employee may have with different employers and therefore, keeps a record of the PF contribution. The UAN has functionalities that allow employees to know their PF balance, withdraw money and transfer accounts from one job to another.

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Why Was Your UAN Account Disabled?

Your UAN account might have been disabled due to the following reasons:

• Incomplete KYC Verification: If your KYC details such as your bank account, and PAN card were updated and not verified by your employer, your account could have been deactivated.

• Service Overlap Issue: If the resignation date from your previous job and joining date for the new job are the same it results in the service overlap problem which in certain circumstances your account will be closed.

• e-Shram Card Registration: If you were working and enrolled for an e-Shram card, chances are your account could be deactivated for PF payments because of it.

• ABRY Scheme Misuse: If your employer fraudulently subscribed your details to the Aatmanirbhar Bharat Rojgar Yojana (ABRY) scheme then your account must have been deactivated.

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What Are The Measures You Can Take To Reactivate Your UAN Account?

If your UAN account is disabled, follow these steps to reactivate it:

• Fixing KYC Issues: Re-verify your KYC documents which include your Aadhaar card, PAN card or your bank passbook with your employer. If necessary, it may be required to visit the PF office to do this as well.

• Resolving Service Overlap: In case there is an overlap of services, your employer has to fill out the joint declaration form and the PF fix the dates. This will help in reactivating the account of any individual who had it deactivated on any of the social media platforms.

• Removing e-Shram Card Registration: If you signed up for an e-Shram card by accident, you must remove the card so that you can regain your PF account.

• Addressing ABRY Scheme Enrollment: In case the account was blocked wrongfully under the circumstances of being enrolled on the ABRY scheme, the sum of money received under this scheme has to be returned to the PF office. When you have been refunded you can decide to reuse your account once again.

• Updating Aadhaar Card Details: If your details have been changed in your Aadhaar card, you require getting your Know Your Client done by your employer. This will activate your PF account again.

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How To File An EPF Grievance For A Disabled UAN Account?

To file a grievance and fix the issue if your UAN account has been disabled and you are unable to access your EPF, follow these steps:-

Step 1: Go to the EPF’s Grievance Portal.

Go to the official Website of the EPF search for the "Register Grievance" option and choose "PF Member" as your status.

Step 2: Select "No" as your claim ID.

If you do not have a Claim ID (PF Withdrawal Acknowledgement Number), select "No" when prompted.

Step 3: Enter your UAN information.

On the following page, enter your security code and UAN number. Next, select "Get Details."

Step 4: Confirm Your UAN Details.

Verify the accuracy of the displayed UAN data. If everything checks out, move on to the next steps.

Step 5: Provide your personal information.

To move further with the Grievance process, Fill in the personal details such as Gender, Address, Country, State, PIN code, Alternate mobile number, Email Address and Security Code. Once completed, please verify and submit the information to proceed.

Step 6: Choose your PF number and file the grievance.

Double-check your PF number. Then choose the following options:

Grievance Related to: P.F. Office

Grievance Category: KYC-related issues of subscribers about PF Office.

(In the Grievance Description, briefly describe your problem, such as your UAN account being disabled despite KYC approval. If you have proof, such as screenshots, please upload them here.)

Step 7: Give Specifics About Your Complaint

Please write a quick remark in the pop-up box describing your issue.

Step 8: Completed Submission

Review every detail you submitted before submitting. Click "Submit" once everything has been verified.

Step 9: Registration of Grievances Successfully

You will be issued a Grievance Registration Number upon submission. To follow up on your complaint later, note down this number.

This grievance will help you Reactivate your disabled account in a short period with professional assistance.

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Conclusion

Getting your UAN account reactivated after the disabling is not a herculean task if you know the right procedures and solve the issue behind disabling the account permanently. Fixing KYC issues, clarifying the areas of overlapping services, and filing complaints if necessary will allow you to get access to your PF account and vice versa, making sure that you have the required sum of provident funds to receive it. To avoid that you can seek assistance from your employer or write to EPFO through the complaint portal.

For any queries, detailed information, or any complaint visit the EPFO Contact Us page.

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