It is the 21st century, and one of the things that highlights it is the innovation in technological measures, which have become essential for our survival. India is a developing nation that has adopted a digital governance system, replacing the traditional government system. This transition has transformed the lives of people, as it enables them to access official government-related tasks and services anytime, from anywhere.
Read the article to learn the complete details of the traditional government vs digital government, ranging from their meaning, differences, and the impact of digital over the traditional method.
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Digital Government Vs Traditional Government Overview
The table below summarises key details about the differences between traditional government vs digital government that one should know.
| Traditional governance | The conventional method of working, wherein govt employees and people have to do things manually. |
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| Digital governance | A paperless government system that operates using several technological aids. |
| Benefits of digital governance | Faster processing, transparent, secure, accessible, etc. |
| Future of digital governance | Greater use of advanced technological measures, like AI. |
What Is The Traditional Governance System?
The Traditional Government System refers to the conventional method of working, wherein govt employees and people have to do things manually. This type of governance system relies heavily on paper-based documentation, hand-written records, real-time communication, and direct interaction. There is a chain pattern of communication and decision-making system that is followed, usually running from higher authorities to lower authorities.
The main drawback of the traditional governance system is its heavy reliance on paper-based methods and in-person presence. If any citizen wants to get some official work done, they have to visit govt offices physically, wait in long queues, manually fill out forms, wait for approvals, all of which takes several days and weeks. Therefore, this type of governance system is not considered efficient or quick.
What Is The Smart Governance System?
As its name suggests, the Smart Governance System operates with the help of various digital public services, meaning services that use technological aids, like artificial intelligence, online internet-based services, mobile applications, and others. This modern approach to governance is a solution to all the drawbacks of the traditional government system, as it is a paperless government system; people do not have to physically go to government offices and invest their whole day in getting one task done.
This type of governance system is also much more efficient, quicker, and transparent, making it the optimal type. Digital transformation in government operations was brought back in the year 2015 when the government launched the Digital India programme.
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Difference Between Traditional And Digital Government
Key differences between traditional administration vs digital administration are mentioned below in a tabular format:
| Component | Traditional governance | Digital governance |
|---|
| Meaning | Traditional govt refers to the old method of working, wherein almost every task is done manually by various officials. | Digital governance means the use of several innovative modern governance methods. |
| Mode of operations | Here, the system works through offline means, wherein people are required to physically visit the govt offices for any official work. | Services under this system are delivered via online channels, meaning people do not have to visit any govt offices; they can complete various things from the comfort of their homes using their electronic devices. |
| Processing speed | The traditional governance system is much slower, as everything is done manually by people, such as taking approvals from various departments. | Comparatively, much faster as everything is done using advanced technological methods. |
| Ease of access | People face a range of difficulties based on factors like geographical location, bureaucracy, etc. | Much easier to access as it is digital and hence, accessible from anywhere and anytime. |
| Data storage | People’s data is stored manually, which is not only time-saving but also prone to damage. | Data is digitally stored, making it much safer and more secure. |
| Transparency | Lower, as not everything is made public. | Comparatively greater transparency as functions done through digital means are tracked. |
| Cost | Expensive, as the traditional system cannot work without investing in various things, like paper, manpower, storage facilities, etc. | Reduction in administrative-related costs. |
Advantages Of Digital Government
The digital governance in India has transformed the country and its age-old operations for the good. There are innumerable advantages of shifting to the tech-based governance system, some of which are described below in detailed points for one’s reference:
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One of the main and most popular e governance benefits is the speed of processing and delivery of various government-related services. People can easily conduct official tasks, like applying for government-issued documents, applying for government schemes and services, like scholarships, loans, etc., and almost everything gets processed in a few days (subject to the verification processes).
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As this type of governance system operates using digital means, people can access government services from the comfort of their homes, without having to travel to any government office. This is especially beneficial for people living in remote and rural parts of the nation where specific government offices are yet to be established.
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Unlike the traditional system of governance that needs a large amount of paper, physical storage facilities, hiring of manual labour, etc., the digital governance system needs no paper, no extra hiring of manual labour, and absolutely no need for physical storage facilities, as data is curated, stored, and managed electronically. This saves a considerable amount of money for the government, which they can then reallocate and use for other important things, like infrastructure development.
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Another one of the government digitisation benefits is the level of security. People’s personal and sensitive information is stored in electronic databases that are encrypted using high-tech security measures to ensure their safety and security, so that no one can take undue advantage of other citizens' personal information for private gain. Electronic databases also make sharing of information across various departments easier and smoother, which has a direct positive impact on the working of various official govt departments.
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When it comes to the digital world, every activity and movement leaves a unique digital footprint, making this system much more accountable and transparent, in comparison to the traditional governance system. This helps the authorities in spotting errors or any type of illegal activities done by other employees for personal gain.
Digital India Governance Initiatives
The government of India introduced various online government services to transform India and shift its working from the traditional, age-old manual methods of operating to digital methods. Some of the major digital India governance initiatives are mentioned below for one’s better understanding.
1. DigiLocker
The Indian government launched a cloud-based electronic document storage platform called DigiLocker. With the help of this online platform, people can store, access, and share their important government-issued documents, like Aadhaar card, PAN (Permanent Account Number) card, driver’s license, educational certificates, etc. The platform has a website and dedicated mobile applications for both Android and iOS operating systems for the convenience of people.
2. UMANG Platform
UMANG stands for Unified Mobile Application for New-Age Governance. It is an online application that allows people to access and reap the benefits of various government services, such as booking gas, paying utility bills, checking pension-related information, etc., without having to visit various websites or applications. This not only enhances convenience but also saves people’s precious time.
3. Digitisation In The Aadhaar System
One of the e government examples is the incorporation of digital measures in the Aadhaar system. Aadhaar is a nationwide acceptable form of identity issued and managed by the Unique Identification Authority of India (UIDAI). The UIDAI digital system was created for the better protection of people’s personal information, so that they can stay protected from people with ill intent. A major benefit brought by the incorporation of the digitisation aspect in Aadhaar is its linking with several other services that require the verification of one’s identity.
4. Government e-Marketplace (GeM)
The Government e-Marketplace (GeM) is an online digital marketplace established by the government of India to allow people to sell their goods and services directly to official government authorities. This is a modern solution to avoid and eliminate the need for complex physical paperwork and months of processing.
Impact Of Technology On Government
The digital transformation brought on by the government of India in its day-to-day functioning has changed the lives of people for good. From the traditional slow system, most of our daily activities cannot happen without the use of digital services. Some of the points capturing its impact so far are as follows:
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Adoption of technological means of working has made the lives of both people and authorities much more efficient, faster, and accessible. People can now access official government-related things in just a few taps on the screen. Digital services have also made inter-government department communication much more straightforward and not as time-taking as before.
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Modern digital ways of working showed a significant effect on the storage and management of people’s personal information and official data. This is not only extra safe but also reduces errors to a considerable extent.
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Through the introduction of various government technology solutions, like digital banking, people from all parts of the nation and backgrounds now have access to a well-lit pathway to efficient management of their finances. Financial aid by the government is also deposited via measures like DBT (Direct Benefit Transfer), eliminating the need for middlemen, thus reducing the rates of corruption.
Conclusion
Life is all about changing and moving, and much less about being rigid and inflexible. The government of India used to operate using the traditional paper-based means of working, but they have now transitioned to digital means as per the changing times and needs of people. Adoption of the digital governance system has proven itself to be one of the greatest decisions made by the government.
However, everything comes with its own set of limitations and drawbacks, and so does this type of governance. It is much more vulnerable to cyber-based fraud, people are yet to be digitally educated, and others. However, the government is working on addressing all of these present issues. We request that you help your nation’s government by being digitally literate and helping people incorporate electronic ways of working in their lives.
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