For a vehicle to run, it is obvious that it will need fuel. What would you do if your vehicle stopped running in the middle of the road with no petrol pumps nearby? Worry not; this article gives you step-by-step instructions on what to do and who to call for help when stranded on the road.

With the Fuel@Call app: Door-to-door delivery of Diesel, Indian Oil Corporation Limited (IOCL) has unveiled a revolutionary service that delivers fuel right to your door. With the help of this cutting-edge mobile application, customers can order fuel more easily and effectively without having to leave their current location, meeting their basic energy needs.

What Is Fuel@Call?

Fuel@Call is a service introduced by the Indian Oil Corporation Ltd. to help customers order diesel at their doorstep. They will deliver the fuel right to your location. It not only helps a person stuck in the middle of the road but also makes it more convenient for those who want to save a trip to the petrol pump.

Customers can order fuel through the mobile app and get the fuel delivered to their preferred location with the convenience of online and pay-on-delivery options.

Read more: Fuel Delivery at Doorstep | Petrol and Diesel Delivery to Your Home

Features Of The Fuel@Call app

Here are the significant features of roadside assistance services:

• Interface That's Easy to Use: The ordering process is simple and quick thanks to the app's clear, user-friendly design, which makes it easy for users to browse through a variety of options.

• Delivery of Fuel on Demand: Instead of going to a gas station, users can order fuel to be delivered straight to their house, place of business or any other specified location.

• Track Orders in Real Time: Users can monitor the progress and estimated time of arrival of the fuel after placing an order by tracking the delivery in real time.

• Planned Delivery: By allowing users to plan deliveries at a time that works best for them, the app makes sure that users' fuel needs are satisfied without interfering with their regular activities.

How To Book Fuel Through The Fuel@Call App?

Fuel@Call: Door-to-door delivery of Diesel is an initiative started by the Indian Oil Corporation Ltd. to order fuel through the app and get it delivered to the desired location.

Here’s how you can book fuel at your doorstep through their app.

• Download the Fuel@Call mobile app.

• Fill in the necessary details.

• Click on Send OTP.

• Fill out the OTP that was sent to the registered mobile number.

• Then log in with your credentials.

• Give your location.

• Order fuel

What Happens After Placing The Order on Fuel@Call App?

Let us understand the transaction flow of the Fuel@Call: Door-to-door delivery of Diesel:

1. Customers order fuel via the mobile app.

2. An OTP will be generated to confirm the order.

3. After confirmation, the order is forwarded to the preferred MDO’s browsers (large vehicles supplying fuel).

4. A driver will accept the order on the app.

5. Bowser reaches the delivery location.

6. Online authorization was sent to the FCC.

7. Fuelling starts.

8. TP confirms the OTP and GPS location of the browser.

9. The driver enters OTP in the EDC terminal.

How To Track Orders Through The Fuel@Call App?

One can track their orders by:

1. After successfully placing the order, please visit the ‘My Orders’ section.

2. You’d be taken to a real-time map view page wherein the current location of your delivery partner would be visible with an estimated time of delivery.

3. You’ll receive notifications about the delivery updates as well.

Secure Payment Options On The Fuel@Call App

Multiple payment options are made available for customers on Fuel@Call: Door-to-door delivery of Diesel such as:

• E-wallets

• Credit and debit cards, etc.

• A customer with an existing account can use their XTRAPOWER account for the prepaid or postpaid payment option.

• The pay-on-delivery option can be used to pay via debit or credit card after the fueling process.

All transactions are encrypted at every stage and are completely secure on Fuel@Call.

If the order gets cancelled, then the complete amount will be refunded if it was before dispatch. If it gets cancelled after dispatch, a cancellation fee of Rs 100/- will be charged. And for people who selected Pay on Delivery, will have to pay the cancellation fee on their next order.

Also read: How FASTag Can Change Your Travel Experience?

Conclusion

This service can come in handy, especially if you are out late and get stuck in the middle of a road. They will come to your assistance and give you the help you need. If you’re travelling and run out of fuel, Fuel@Call: Door-to-door delivery of Diesel will help you deliver fuel to your location in about an hour. Share this information with others so they will also get the help they need and won’t get stuck in the middle of the road. So, the next time you’re travelling and get stuck in a situation, you know exactly what to do!

For queries related to Fuel@Call, please dial 1800 2090 247 or contact them through their official app.

You can also reach out to Jaagruk Bharat through their community page with any questions that you might come across.